Shipping
Welcome to Gluck Estates Winery! This page outlines our shipping policies and procedures for orders placed on our website.
Shipping Options
We offer a range of shipping options to ensure that your orders are delivered conveniently and reliably. When you proceed to checkout, you will be presented with available shipping methods based on your location and the items in your cart. Our shipping options include standard shipping, expedited shipping, and local pickup if applicable.
Processing Time
Orders are usually processed within 1-2 business days from the time they are placed. Please note that processing times may be longer during peak seasons or promotional periods.
Shipping Times
Shipping times will vary based on your location and the shipping method you select. Standard shipping typically takes [X] business days, while expedited shipping takes [X] business days. Keep in mind that these estimates are subject to change due to factors beyond our control, such as weather conditions and carrier delays.
Shipping Costs
Shipping costs are calculated based on your order’s total weight, dimensions, destination, and chosen shipping method. The shipping cost will be displayed during the checkout process before you finalize your order.
Tracking Your Order
Once your order has been shipped, you will receive a confirmation email containing tracking information. This will allow you to track the progress of your shipment and estimate its expected delivery date.
Local Pickup
For customers who prefer to pick up their orders in person, we offer a local pickup option. Please ensure that you provide accurate contact information so we can coordinate the pickup details with you.
International Shipping
We currently offer shipping within [list of countries]. If your country is not listed during checkout, please contact our customer service for assistance.
Customs and Duties
For international orders, please be aware that you may be subject to customs duties and taxes imposed by your country’s customs authorities. Any additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be.
Order Changes and Cancellations
If you need to make changes to your order or cancel it after it has been placed, please contact our customer service as soon as possible. We will do our best to accommodate your request, but please note that once an order has been processed and shipped, changes may not be possible.
Lost or Damaged Shipments
In the rare event that your shipment is lost or arrives damaged, please contact our customer service immediately. We will work with the carrier to resolve the issue and ensure that you receive a replacement or a refund if necessary.
Contact Us
If you have any questions or concerns about our shipping policies or your specific order, please don’t hesitate to contact our customer service team. We’re here to assist you and ensure a smooth shipping experience.
Last updated: [31 – August – 2023]